Do you have logs, traces, or messages that are related to the problem?.What software versions were you running when the problem occurred?.To save time, know the answers to these questions:
When you describe a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. Helpful Hints For Obtaining Technical Assistance:īefore you contact IBM Support, gather the background information that you need to describe the problem. Visit the Jazz Community if you use a product created by using the Jazz platform to interact directly with the Jazz development team and other community members, download product trials and betas and track development progress.IBM Support CommunitiesVisit the IBM Support Community to configure your support portal experience and review FAQs, lists of known problems, fixes, and a wealth of important support information.
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